Are you preparing for an NDIS Quality & Safeguarding Certification or ISO 9001 Quality Management Systems Audit?

We can help by providing a range of services, tailored to what you need. This includes:

Gap Analysis: a pre-audit intensive, incisive analysis of your strengths, gaps, and help to develop a plan of action.

Audit Preparation : meeting with your key team members to action what you need in preparation for your upcoming audit.

In-Audit Support: assistance scheduling, organising and facilitating a smooth audit experience for all. Showcase your best, and hep everyone feel supported through the audit process.

Have you identified an area for improvement, or experienced an event that tells you there is a systems gap?

Deep dives into a significant event and analysis at a systems levels are important parts of the Continuous Improvement cycle.

Whether its a case review, medication system audit, incident management review, or restrictive practice compliance check - if it’s related to the quality of your services, we are ready and keen to help.

A deep analysis, report, and recommendations will be provided, with a clear map toward continuous improvement for your organisation.

Is your Incident Management system sufficient for your needs? Are there gaps in your regulatory compliance approach that needs improvement?

We can review your incident management top to bottom, or hone in on the areas of concern you’ve already identified.

A range of tools and resources can be developed to help you and your team obtain and use quality data, analyse your incident information to make meaningful change, help people understand the importance of reporting, utilise training and tools to improve the quality of your mandatory reporting.

Are you an Implementing Provider wanting to provide great supports? Or a Specialist Behaviour Support Provider wanting to take your quality governance to the next level?

At Spark Quality we have a deep understanding of the amazing changes great behaviour support can have for a person, their supports, and a whole organisation.

Based on practical experience and knowledge, we can partner with you to upgrade your training, recording and reporting systems, panels, restrictive practice registers, adherence to BSP development requirements…and everything in between.

The bar has been raised for disability providers in supporting people who also have complex or high intensity health needs.

Polypharmacy, Annual Health Reviews, High Intensity Daily Personal Activities, safe transitions to and from hospitals, health observations, oral care…and more! The parts of supporting people’s health in a holistic way are numerous and sometimes complex.

We can support you in understanding these needs in the context of your services, and working out what can be done to improve the quality of the clinical health supports you may be delivering or helping facilitate.

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Are your P&Ps organised logically, user-friendly, implemented and useful…especially for your frontline workers? Do you have the documents you need, and have retired the extras?

If your policy & procedure library could do with a re-vamp or a boost, we can assist. We can also help with some specific policies and procedures (in the quality & safeguarding space) that you’d like to create or review.

*Note - we don’t provide a set of policies & procedures for purchase, intentionally. Find our more in the FAQs.

Work Health & Safety is part of providing quality and compliant supports.

Does your organisation fully understand how the areas of WHS and Q&S overlap and impact each other? Sessions to support understanding between WHS and Q&S teams, self-assessment and planning for continuous improvement can be developed - bespoke to your organisation.

We review existing systems and identify improvements to having WHS and Quality & Safeguarding systems and teams work to complement and support each other.

We specialise in informative, engaging and practical sessions, tailored to your needs.

With experience in a diverse range of audience roles, sizes and learning preferences, we are able to develop sessions on all things Quality & Safeguarding.

Examples of sessions:

- Incident and Reportable Incident Management for Managers and Coordinators

- Understanding Behaviour Support and Restrictive Practices for Support Workers and Practice Leaders

- Audit Preparation and Regulatory Compliance for Senior Leadership